Frequently Asked Questions: Everything You Need to Know
Yes, we love animals! Most of our properties are pet-friendly for a small additional fee. To confirm whether the accommodation you’re interested in accepts pets, please check the description and look for the relevant icon in the amenities section. Note: Some properties may have restrictions on the size or number of pets.
Yes. All our properties have a private washing machine so you can do your laundry whenever you need. Some also include a tumble dryer.
Smoking is not permitted inside the accommodation. However, you are welcome to smoke in outdoor areas such as balconies, terraces or gardens.
Of course! We provide everything your family needs for a comfortable stay:
- Cot: €12/day
- High chair: €10/day
- Extra bed: €15/day
We recommend booking these services in advance to ensure availability.
Yes. All our properties come with made-up beds and fresh bath towels for each guest. We also offer a set of beach towels upon request.
Yes, parking is included. Many properties have a private garage or allocated space, so you can park without worry.
Yes. The final price of your booking includes all utilities: water, electricity, gas and high-speed fibre optic internet. You won’t have to pay anything extra for these services.
Do the properties have WiFi?
Absolutely! All our homes are equipped with free and reliable WiFi. The connection is via fibre optics, so you can work, stream or stay connected during your holiday.
Do you offer airport pick-up service?
Yes. We work with a private transfer company that will pick you up directly at the airport and take you to the property or our office for check-in, depending on the service you've booked.
Please send us your flight details at info@rentalscostadelsol.com and we’ll send you a no-obligation quote.
What happens if I forget something at the property?
If you’ve forgotten something, let us know within 48 hours of check-out. We’ll do our best to retrieve it and send it to you via courier. The cost will depend on the size and weight of the item.
How do I confirm my booking?
To confirm your booking, you only need to pay 30% of the total amount. The remaining balance is due 15 days before arrival, along with the refundable security deposit.
When do I have to pay the rest?
The final payment (the remaining 70%) and the deposit must be paid 15 days prior to arrival.
The deposit is refunded within 10 days after your departure, once the property has been inspected.
The deposit is refunded within 10 days after your departure, once the property has been inspected.
Can I book for several months?
Yes. We offer special discounts (up to 20%) for medium- or long-term rentals. Call or write to us and we will prepare a personalised quote based on your dates.
Can I modify my booking?
Yes, provided there is availability. We do not charge a fee for changes made in advance.
Please contact us as soon as possible to modify your dates, number of guests or other details.
Please contact us as soon as possible to modify your dates, number of guests or other details.
Is it better to book directly on your website?
Yes! By booking directly at rentalscostadelsol.com you avoid platform commissions of up to 15% charged by sites like Airbnb or HomeAway. Plus, you benefit from personalised service and access to exclusive offers.
We are also present on those platforms to reach more travellers, but we encourage you to book directly to get the best price guaranteed.
We are also present on those platforms to reach more travellers, but we encourage you to book directly to get the best price guaranteed.
How do I request a quote?
On our website, select the property you're interested in and click on “BOOK NOW”. Choose your dates on the calendar and the total price will appear automatically.
Important: Some dates may require a minimum stay depending on the season.
Important: Some dates may require a minimum stay depending on the season.
What is your cancellation policy?
Up to 7 days before arrival: 70% of the total paid is refunded.
Less than 7 days: No refund.
The initial 30% is never refundable, as it secures your booking.
Less than 7 days: No refund.
The initial 30% is never refundable, as it secures your booking.